Day One Gifting
Effective Date: August 20, 2026
Last Updated: August 20, 2026

​

At Day One Gifting, every gifting experience is thoughtfully curated around the client's goals, budget, recipients, and selected level of customization. Because many of our orders involve product sourcing, personalization, branded materials, and coordinated fulfillment, the following policies help ensure a clear and consistent experience for every client.

By approving a quote, submitting required payment, or authorizing Day One Gifting to begin work, the client acknowledges and agrees to the applicable policies below.

​

1. Quotes & Order Confirmation

Submitting a Build Your Package form or requesting a quote does not constitute a confirmed order.

After reviewing your gifting needs, Day One Gifting will provide a custom quote based on factors including product selection, quantity, personalization, packaging, shipping, and requested delivery timeframe.

Your order is considered confirmed once the quote has been approved and the required deposit or payment has been received.

Product availability and pricing are subject to change until an order is confirmed.

2. Deposits & Payment

For custom corporate gifting orders, a 50% non-refundable deposit is required to secure the order and begin product sourcing, purchasing, customization, and production.

The remaining 50% balance is due before completed gifts are shipped, delivered, or released.

For smaller orders, rush orders, or orders requiring significant upfront purchasing, Day One Gifting may require full payment in advance.

Any payment schedule that differs from the standard policy will be stated on the client's quote or invoice.

3. Cancellations

We understand that business needs can change.

Cancellation requests must be submitted to Day One Gifting in writing.

Because sourcing and production may begin shortly after payment is received, the initial deposit is non-refundable once the order has been confirmed.

If an order is cancelled before additional products or services have been purchased or completed, the client will not be responsible for costs that have not yet been incurred beyond the non-refundable deposit.

If cancellation occurs after product purchasing, customization, printing, packaging, or other production has begun, the client may remain responsible for costs already incurred or committed.

4. Refunds

Because Day One Gifting provides curated and often customized corporate gifting services, customized, personalized, branded, or specially sourced products are generally non-refundable once production or purchasing has begun, except where required by applicable law.

Refunds will not ordinarily be issued for:

• Client-approved customized products

• Incorrect information supplied or approved by the client

• Changes requested after production begins

• Recipient address errors supplied by the client

• Delivery delays outside Day One Gifting's reasonable control

• Preference-based changes after an approved order has entered production

If Day One Gifting makes an error, we will work with the client to determine an appropriate resolution.

5. Product Availability & Substitutions

Products shown on our website, forms, proposals, or collection images represent the style and quality of our gifting experiences but are subject to availability.

If a selected item becomes unavailable, Day One Gifting may recommend a substitute of comparable quality, function, style, and value while maintaining the overall gifting concept.

For a significant substitution that materially changes the approved package, we will seek client approval before proceeding when reasonably possible.

Minor substitutions involving packaging materials, filler, presentation components, or comparable product variations may be made when necessary to maintain production schedules and overall presentation.

6. Branding & Customization

Clients are responsible for submitting requested logos, artwork, brand colors, recipient names, messages, addresses, and other customization information by the established deadline.

For best production quality, logos and artwork should be submitted in the requested file format and resolution.

Day One Gifting is not responsible for errors contained in client-provided information or materials that were approved by the client.

Clients are responsible for ensuring they have authorization to use any submitted logos, trademarks, artwork, photographs, or other intellectual property.

7. Proofs & Client Approval

When customization requires approval, Day One Gifting may provide a digital proof or mockup before production.

Clients are responsible for reviewing:

Spelling • Names • Logos • Colors • Placement • Messaging • Quantities • Other customization details

Once the client approves a proof, Day One Gifting may proceed with production.

Changes requested after approval may result in additional costs or changes to the delivery timeline.

8. Turnaround Time

Standard turnaround time will vary depending on order quantity, product availability, customization, packaging, and delivery requirements.

Whenever possible, clients should submit corporate gifting requests well in advance of their desired delivery date.

The estimated production and delivery schedule for larger or customized orders will be communicated during the quote and approval process.

Turnaround begins after the required payment, customization information, and applicable approvals have been received—not when the initial inquiry is submitted.

9. Rush Orders

Rush service may be available depending on product inventory, customization requirements, quantity, and production capacity.

Rush orders may be subject to an additional fee.

Acceptance of a rush request is not guaranteed until confirmed by Day One Gifting.

10. Shipping & Delivery

Shipping and delivery charges are calculated based on factors such as quantity, destination, package size, weight, delivery method, and number of recipient locations.

Orders may be shipped to:

• One corporate location

• Multiple company locations

• Individual recipient addresses

Clients are responsible for providing complete and accurate shipping information by the requested deadline.

Additional shipping charges resulting from incorrect addresses, returned packages, address corrections, or reshipping may be charged to the client.

11. Carrier Delays

Once an order has been transferred to a third-party shipping carrier, certain circumstances may be outside Day One Gifting's direct control.

We cannot guarantee carrier performance or be held responsible for delays caused by severe weather, transportation disruptions, incorrect recipient information, carrier operational issues, or other events outside our reasonable control.

When possible, we will assist clients in addressing shipping issues with the applicable carrier.

12. Damaged, Missing or Incorrect Items

If an order arrives damaged, contains an incorrect item due to a Day One Gifting error, or appears to be missing an item, please contact us within 5 business days of delivery.

We may request photographs of the package, shipping container, damaged product, or incorrect item so that we can investigate and determine an appropriate resolution.

Claims submitted after this period will be reviewed on a case-by-case basis.

13. Recipient Lists & Confidentiality

For multi-recipient orders, clients may provide employee or recipient names, addresses, personalization details, and other information necessary for fulfillment.

Day One Gifting will use this information for purposes associated with completing the approved gifting project and will handle personal information in accordance with our Privacy Policy.

Clients are responsible for ensuring that recipient information is accurate and appropriately provided to Day One Gifting.

14. Changes to an Approved Order

We will make reasonable efforts to accommodate changes requested before purchasing or production begins.

Changes requested after an order has entered sourcing, purchasing, customization, or production may not be possible and may result in additional charges or extended turnaround time.

Any significant change to quantity, product selection, branding, delivery locations, or customization may require a revised quote.

15. Corporate & Large-Volume Orders

Large-volume and recurring corporate gifting programs may require customized payment schedules, production timelines, inventory planning, recipient-list deadlines, or fulfillment arrangements.

When applicable, these requirements will be documented in the client's quote, proposal, invoice, or service agreement and may supersede the corresponding general policy for that specific project.

16. Policy Updates

Day One Gifting may update these Order & Service Policies as our services and business operations evolve.

The most current version will be posted on our website with the applicable Last Updated date.

Confirmed orders remain subject to the terms applicable to that order unless otherwise agreed or required by law.

17. Contact

Questions regarding an order or these policies may be directed to:

Day One Gifting
Email: day1sales@dayonegifting.com
Website: dayonegifting.com